Provide a 24-hour service hotline, respond within 2 hours, and resolve issues within 4 hours

If the fault cannot be eliminated within 24 hours, corresponding spare goods shall be provided to ensure the normal use of the purchaser. Routine problems shall be solved on site, non emergency problems shall be supplemented, and special emergency situations with inventory of conventional products can also be replaced in a timely manner.

During the warranty period, inquire about the use of furniture every three months, provide common sense and tips for furniture maintenance. After the warranty period, continue to conduct regular semi annual follow-up visits to the user's unit to solve problems for customers